Student Services
Student ID cards
Student ID cards (Smart Cards) are issued upon enrollment. They are used for a variety of purposes that include the purchase of food, borrowing sports equipment and library resources, and to release materials from the school’s printers.
Food Services
WAB Food Services are managed by Chartwells (a Compass Group company), an international company highly regarded amongst its industry peers. WAB Food Services provide a wide range of international food options from various outlets within the school. The ECC food service is located in the Piazza and served family style. The Elementary School food service is located in the Atrium and has four serving counters: three hot-food counters and the salad/sandwich bar. All food is prepared fresh daily in WAB kitchens. Weekly menus are uploaded to the Parent Portal and the Compass APP every Friday.
Student meal offers include set menus, which are balanced meals, and custom-made sandwiches, salads, and snacks, which are served at morning break and lunchtime. Additional Frequently Asked Questions [FAQs] can be found online under the Food Services tab on the Parent Portal. Queries relating to your child’s food service account can be emailed to the Chartwell’s Unit Manager at chartwells@wab.edu. General food queries can be emailed to your school section Parent Link representative. They will collate and share your concern/comment at the monthly food committee meeting. More about this can be found on the Parent Portal.
Adding Money To Smart Cards
Recharging funds on your child’s smart card can easily be done using the Compass mobile APP or by using cash at the food counter.
We recommend a minimum of RMB 200, which represents approximately five days of snacks and meals for most students. When the balance is below RMB 0 you will receive a reminder notice via the APP asking you to recharge the card. Should a card reach a negative balance, Chartwells will contact parents asking them to pay the minimum balance as soon as possible.
You can check and top-up your child’s balance at any time by using the Chartwells WeChat mini program. If you have not already done so, please open the mini-program as it is the most convenient way of keeping track of your child’s account. Instructions for this are in the Whole School section of WAB Weekly. If you have any difficulty accessing the mini-program, please contact Chartwells at chartwells@wab.edu for assistance. When you first charge your child’s SmartCard, please take into account any negative balance your child may have already accrued.
ES students use facial recognition technology rather than their smart card when purchasing food, so they do not need to carry their smart card with them during lunch. However, if a student loses their card they must report it to Elementary Reception, where they can order a new card. A new card will take approximately 24-hours to process and carries a replacement charge of 25 RMB.
Transportation
WAB provides a student bus service to and from school. This is known as the Regular Bus service. Buses arrive at school between 8:10am and 8:30am each day, although delays can occur due to traffic congestion. Afternoon buses depart at the following times:
Early Years Half Day
Monday-Friday: 12:00pm
Early Years Full Day
Monday, Tuesday, Thursday, Friday: 3:30pm
Wednesday: 12:00pm
JG1-Grade 5
Monday- Friday: 3:30pm
The ASA Bus service is available at 4:35pm to take students home from After-school Activities Monday to Thursday, from September to June. In addition, a Late Bus service for Middle and High School students runs daily at 5:45pm from the HUB carpark. This service can be made available for Grade 5 students if they have late activities. If your child does need to take this service, parents need to contact ES Reception, ES Administration and the Transportation Department first.
Any bus changes need to be communicated to the Transportation Manager through email, text message, or bus change slips, which are available at Elementary Reception. Please contact the Transportation Department before 10:00am to notify them of any changes to your child’s bus routines. If changes need to be made at the last minute, it is best to call the school to ensure the Transportation Department is aware of the change. Students will not be allowed to travel on an alternative bus without written consent from their parent.
Please do not email or text the homeroom teacher, as it may not be seen during the school day. The bus service is coordinated by the Transportation Manager who can be contacted through Elementary School Reception or transportation@wab.edu. School buses are supervised by Bus Supervisors (WAB Teacher Assistants) who are in mobile telephone contact with the school at all times.
Health Services
Nurse Offices by Division
- Early Years (EY) and Swiss School: Located in the ECC Building; staffed by one registered nurse.
- Elementary School (ES): Located in the ES Building; staffed by two registered nurses (JG1–G5).
- Middle School (MS): Located in the MS Building; staffed by one registered nurse (Grades 6–8).
- High School (HS): Located in the HS Building; staffed by one registered nurse (Grades 9–12).
A log is kept of all assessments and care provided. Parents will be contacted if a student requires home monitoring or medical attention due to illness or injury.
Parents will be contacted if a student requires home monitoring or medical attention due to illness or injury.
Illness & Infectious Disease Protocol
WAB aims to be a “nut-free” and “fever-free” campus. To support this:
- Please check your child’s lunch/snacks for nuts (especially peanuts).
- Please go through the Home-Based Symptom Screening if your child is feeling unwell.
Keep your child home if they have:
- Fever (≥37.3°C)
- Diarrhea (≥3 watery stools in 24 hours)
- Vomiting
- Suspected or confirmed infectious disease
Additional reasons for staying home include:
- Conjunctivitis (Infected): less than 24 hours of antibiotic treatment
- Head lice: live lice or visible nits/eggs
- Impetigo: fresh sores or less than 48 hours of antibiotic treatment
- Ringworm: not yet on antifungal treatment
For reportable illnesses, Beijing CDC guidelines apply. The school nurse will inform you of:
- Required medical certificate (including symptom onset, diagnosis, and treatment)
- Exclusion period
- Need for a “Fit to Return-to-School Certificate” from a designated local CDC office before returning
Keeping Health Records Updated
Accurate, current health information is essential. Please:
- Submit all required health forms for new students
- Review and update details annually via WAB Mobile Connect (WMC)
Please notify the nurse promptly via WMC if your child:
- Is absent due to illness, injury, or medical appointment (even half-day);
- Has a new or changed health condition (e.g., allergies, asthma, diabetes, seizures/epilepsy);
- Receives a vaccination;
- Will be under the care of a temporary guardian when you are unavailable;
- Has updated contact information, including:
- Parents’ work, home, and mobile numbers
- Emergency contacts
- Medical insurance details
Medication at WAB
- All medications must be administered by the school nurse and stored in the Nurse Office (except EpiPens and Inhalers, which students may carry).
- Please complete the Permission to Administer Medicine Form, for any medication your child needs to take at school, including student name, class, medication name, dosage, timing/Frequency, and prescribing physician, etc.
- Medications must be in original containers, clearly labeled in English.
- Prescription meds require a copy of the doctor’s prescription.
- Medication cannot be given without proper documentation.
For More Information
Visit the Health Service Tab on the Parent Portal to access:
- WAB Health and Illness Policy & Procedures
- Medical Records
- Medication at WAB
- Injuries
- WAB Emergency Response Protocols
- Student Health Screenings
- PE & Swimming Excuse Policy
- WAB Health Questionnaire
- Beijing Recommended Immunization Schedule